What is the minimum order?
Our Minimum order for Screen Printed Items is 24 pieces per design on 1 to 3 color print jobs and 48 pieces per design on 4+ color print jobs. Garment colors and sizes may vary. All garments must be made of like materials.
What is the maximum order?
How many stars are there in the universe? Infinite!
What cost are associated with re-orders?
Re-orders are 12pc. Minimums and pricing is at the new order level. All re-orders will be charged a new set up fee. We do not hold screens.
How many colors can you print at one time?
We can print up to six colors unless it’s the four-color process (CMYK process).
What kind of shirts will you use?
We have three standards of shirts: Entry, Standard and Premium. We recommend going with the Standard Level most of the time. The Premium Level shirts are fashion forward specialty garments. Price is associated with each of these levels; so Entry level will be cheaper than the Premium Level, etc.
Entry Level
- Gildan 5000 – 5.3 oz pre-shrunk 100% cotton
- Anvil 980 – 4.3 oz pre-shrunk 100% comber ringspun cotton
- Gildan H000 – 6.0 oz 100% combed ringspin cotton
Standard Level
- Bella+Canvas 3001 – 4.2 oz 100% heirloom and ringspun cotton
- American apparel 2001w – 4.3oz 100% comber ringspun cotton
- next level 3600 – fabric laundered, 4.3 oz. 100% combed ringspun cotton
Premium Level
- Alternative Apparel 1973 – Triblend Recycled Polyester, Organic cotton and rayon
- Bella+Canvas 8803 Women’s Flowy Muscle Tank – 65% polyester 35% viscose
- Bella+Canvas 8802 Women’s Flowy Tank – 65% poly 35% viscose
How fast can you have it done?
Typical turnaround time is 10 business days from receipt of payment and artwork approval. Additional services will extend typical turnaround times. Turnaround times only apply to production. If an order is being shipped, Ink Giant cannot guarantee carrier ship times.
How can I pay for my order?
Ink Giant uses PayPal as our online payment process. We accept most credit and debit cards as payment method for online purchases. We accept Cash, Company Checks and most credit and debit cards. Full payment is due at the time of ordering.
Can you rush my order?
Rush service is offered when available. A Rush Free of 10% will be added to all jobs needed in less than our standard turnaround time. Two to four day rush jobs will have a 50% rush fee added to total cost of the job.
Do you have a refund policy?
Ink Giant offers a full refund on non-customized items if returned in unused condition. We do not offer refunds on custom printed merchandise.
Do you offer a replacement guarantee?
We offer a 100% replacement guarantee on all non-contract orders. If we make a mistake on your order please contact us with the order number and return all unused items within 15 days from the date you received the order. We will correct the order by reprinting it at no charge to you. Normal replacement time is 7 days.
We do not accept returns on merchandise you have used or worn. (If you have used or worn the merchandise, keep it and contact us with images of the misprint and we will discount your next order). If you make a mistake on your order (wrong quantities ordered, art proof approved with errors, etc.) we will gladly re-print your order at our standard pricing. Refunds are not issued.
Do you have a cancellation policy?
For Standard Delivery orders, you may change or cancel your order within twenty-four (24) hours of submitting your order.
For Rush Delivery orders (any order requiring faster delivery than a Standard Delivery order), you may not change or cancel your order.
How long are estimate quotes good for?
All estimates are good for thirty (30) days. We only honor written or emailed estimates.
Questions on art and materials?
All art and materials supplied by Ink Giant, including screens, films and separations, remain the property of Roberson Printing & Graphics unless explicitly stated otherwise in writing. Any art supplied by the customer remains the property of the customer. All screens and films remain the property of Ink Giant. If you would like to purchase your screens , please let us know at the time the order is placed and we will offer you our current pricing.
Do you allow printing on customer supplied garments?
All customer supplied garments are printed AT THE CUSTOMER’S OWN RISK. Because we cannot control and/or may not be familiar with the garment material supplied by the customer, we cannot offer any warranty or guarantee of print quality or durability on any work done with customer supplied garments.
What do you charge for proofs?
Additional charges will apply for printed proof samples. Pricing will depend on printed colors and design difficulty. All proofs are subject to set-up and art charges. Pre-production proofs or spec samples are $50 plus $25 per color setup.
Dye Lots
Due to market conditions and manufacturer garment mill variances beyond the seller’s control, seller cannot guarantee consistency of dye colors throughout an individual order or from one order to the next. Seller is Roberson Printing & Graphics.
Color Accuracy
We will match your print colors as close as possible to the final art on file. Because of slight variances among computer monitors and manufacturer ink batches, small variations maybe present from screen to print, and from print run to print run. If you require very specific color values in your print, please contact us to purchase a sample printed shirt prior to ordering a full run.
WE DO NOT GUARANTEE EXACT COLOR MATCHES.
Pantone matching is available at an additional charge and there is a minimum order of 36 pieces. PMS matching is only a guideline. Due to the differences between paper and textiles or other substrates this is not guaranteed.
Print Quality
We will always provide you with the best print quality possible. To ensure the best print quality please provide us with high quality art that is properly color separated. Small lines and fonts will not print well. Avoid fonts that are thin and less than 1 inch in size. Some materials print better than others due to the nature and finishes applied to the garments by the manufacturer, this will cause prints not to be as bright or to not print smoothly.
The products we offer have been tested for printing, however if you request an item than we do not normally print, please request a printed sample prior to doing a full run.
Your Custom printed apparel may show slight imperfections ink coverage or print alignment . This is unique to the custom printed garment. No 2 garments will print exactly the same. Industry standard for misprints is 3% – 5%. You will not receive more than 5% misprints on any order. We strive to reproduce art at the highest quality possible, but because limitations exist in technology and materials available, prints on apparel do not maintain the same resolution as photo paper.
Print Placement
Print placement is determined by the type of garment, shirt size and logo size. Full size prints will be printed between 9in -12.5 wide depending on garment, logo and shirt size. Left chest and Right chest prints will range from 3in-5 inches wide, full size back prints will be printed 11 -13 inches wide across the shirt. Full front and back prints will be centered on the shirt according to shirt width. We do not always center from the collars or the tags as they are not always the center. When centering shirts, we determine the center from the distance between sleeves. Prints may vary as much as an inch from side to side, this is standard and is deemed acceptable. We determine the start of the print from the distance of the collar. The print start distance may vary from 1 inch from the bottom collar seam to 5 inches. This depends on the type of shirt, garment size, and logo size. We determine the size, unless requested in writing.
Oversized printing is available upon request for an additional fee.
Tags and Tagging
Some garments may feature tear away labels and are meant to be retagged. Tear away labels are made of the cheapest materials and may flip, curl or even shrink during the drying process. We do offer retagging service for these products at an additional fee.
Can you explain your policy on overruns and under-runs?
Overruns and under-runs not to exceed the industry standard 5% of the amount ordered will constitute acceptable delivery. Only the quantity delivered will be billed.
What are your shipping times?
Shipping time is not included in the turnaround time. Standard shipping rates apply. Shipping charges will not be included in price quotes but will be applied to final invoices. Charges apply to actual shipping rates, we do not charge for packaging or handling.
Do you ship oversees and to P.O. boxes?
Yes, we’ll ship your package anywhere that can accept deliveries.
How do you package the orders?
All orders will be folded in bulk, grouped per size in quantities of 12 or less unless otherwise specified. Individual folding and bagging is available at an additional charge.
Do you have a catalog of products I can look through?
We do! Check it out here.
Do you have customer service?
Of course! Our friendly and knowledgeable customer services reps are available to answer your questions. Please allow one business day for responses.
What are some of the brands you carry?
What is the minimum order?
Our Minimum order for Screen Printed Items is 24 pieces per design on 1 to 3 color print jobs and 48 pieces per design on 4+ color print jobs. Garment colors and sizes may vary. All garments must be made of like materials.
What is the maximum order?
How many stars are there in the universe? Infinite!
What cost are associated with re-orders?
Re-orders are 12pc. Minimums and pricing is at the new order level. All re-orders will be charged a new set up fee. We do not hold screens.
How many colors can you print at one time?
We can print up to six colors unless it’s the four-color process (CMYK process).
What kind of shirts will you use?
We have three standards of shirts: Entry, Standard and Premium. We recommend going with the Standard Level most of the time. The Premium Level shirts are fashion forward specialty garments. Price is associated with each of these levels; so Entry level will be cheaper than the Premium Level, etc.
Entry Level
- Gildan 5000 – 5.3 oz pre-shrunk 100% cotton
- Anvil 980 – 4.3 oz pre-shrunk 100% comber ringspun cotton
- Gildan H000 – 6.0 oz 100% combed ringspin cotton
Standard Level
- Bella+Canvas 3001 – 4.2 oz 100% heirloom and ringspun cotton
- American apparel 2001w – 4.3oz 100% comber ringspun cotton
- next level 3600 – fabric laundered, 4.3 oz. 100% combed ringspun cotton
Premium Level
- Alternative Apparel 1973 – Triblend Recycled Polyester, Organic cotton and rayon
- Bella+Canvas 8803 Women’s Flowy Muscle Tank – 65% polyester 35% viscose
- Bella+Canvas 8802 Women’s Flowy Tank – 65% poly 35% viscose
How fast can you have it done?
Typical turnaround time is 10 business days from receipt of payment and artwork approval. Additional services will extend typical turnaround times. Turnaround times only apply to production. If an order is being shipped, Ink Giant cannot guarantee carrier ship times.
How can I pay for my order?
Ink Giant uses PayPal as our online payment process. We accept most credit and debit cards as payment method for online purchases. We accept Cash, Company Checks and most credit and debit cards. Full payment is due at the time of ordering.
Can you rush my order?
Rush service is offered when available. A Rush Free of 10% will be added to all jobs needed in less than our standard turnaround time. Two to four day rush jobs will have a 50% rush fee added to total cost of the job.
Do you have a refund policy?
Ink Giant offers a full refund on non-customized items if returned in unused condition. We do not offer refunds on custom printed merchandise.
Do you offer a replacement guarantee?
We offer a 100% replacement guarantee on all non-contract orders. If we make a mistake on your order please contact us with the order number and return all unused items within 15 days from the date you received the order. We will correct the order by reprinting it at no charge to you. Normal replacement time is 7 days.
We do not accept returns on merchandise you have used or worn. (If you have used or worn the merchandise, keep it and contact us with images of the misprint and we will discount your next order). If you make a mistake on your order (wrong quantities ordered, art proof approved with errors, etc.) we will gladly re-print your order at our standard pricing. Refunds are not issued.
Do you have a cancellation policy?
For Standard Delivery orders, you may change or cancel your order within twenty-four (24) hours of submitting your order.
For Rush Delivery orders (any order requiring faster delivery than a Standard Delivery order), you may not change or cancel your order.
How long are estimate quotes good for?
All estimates are good for thirty (30) days. We only honor written or emailed estimates.
Questions on art and materials?
All art and materials supplied by Ink Giant, including screens, films and separations, remain the property of Roberson Printing & Graphics unless explicitly stated otherwise in writing. Any art supplied by the customer remains the property of the customer. All screens and films remain the property of Ink Giant. If you would like to purchase your screens , please let us know at the time the order is placed and we will offer you our current pricing.
Do you allow printing on customer supplied garments?
All customer supplied garments are printed AT THE CUSTOMER’S OWN RISK. Because we cannot control and/or may not be familiar with the garment material supplied by the customer, we cannot offer any warranty or guarantee of print quality or durability on any work done with customer supplied garments.
What do you charge for proofs?
Additional charges will apply for printed proof samples. Pricing will depend on printed colors and design difficulty. All proofs are subject to set-up and art charges. Pre-production proofs or spec samples are $50 plus $25 per color setup.
Dye Lots
Due to market conditions and manufacturer garment mill variances beyond the seller’s control, seller cannot guarantee consistency of dye colors throughout an individual order or from one order to the next. Seller is Roberson Printing & Graphics.
Color Accuracy
We will match your print colors as close as possible to the final art on file. Because of slight variances among computer monitors and manufacturer ink batches, small variations maybe present from screen to print, and from print run to print run. If you require very specific color values in your print, please contact us to purchase a sample printed shirt prior to ordering a full run.
WE DO NOT GUARANTEE EXACT COLOR MATCHES.
Pantone matching is available at an additional charge and there is a minimum order of 36 pieces. PMS matching is only a guideline. Due to the differences between paper and textiles or other substrates this is not guaranteed.
Print Quality
We will always provide you with the best print quality possible. To ensure the best print quality please provide us with high quality art that is properly color separated. Small lines and fonts will not print well. Avoid fonts that are thin and less than 1 inch in size. Some materials print better than others due to the nature and finishes applied to the garments by the manufacturer, this will cause prints not to be as bright or to not print smoothly.
The products we offer have been tested for printing, however if you request an item than we do not normally print, please request a printed sample prior to doing a full run.
Your Custom printed apparel may show slight imperfections ink coverage or print alignment . This is unique to the custom printed garment. No 2 garments will print exactly the same. Industry standard for misprints is 3% – 5%. You will not receive more than 5% misprints on any order. We strive to reproduce art at the highest quality possible, but because limitations exist in technology and materials available, prints on apparel do not maintain the same resolution as photo paper.
Print Placement
Print placement is determined by the type of garment, shirt size and logo size. Full size prints will be printed between 9in -12.5 wide depending on garment, logo and shirt size. Left chest and Right chest prints will range from 3in-5 inches wide, full size back prints will be printed 11 -13 inches wide across the shirt. Full front and back prints will be centered on the shirt according to shirt width. We do not always center from the collars or the tags as they are not always the center. When centering shirts, we determine the center from the distance between sleeves. Prints may vary as much as an inch from side to side, this is standard and is deemed acceptable. We determine the start of the print from the distance of the collar. The print start distance may vary from 1 inch from the bottom collar seam to 5 inches. This depends on the type of shirt, garment size, and logo size. We determine the size, unless requested in writing.
Oversized printing is available upon request for an additional fee.
Tags and Tagging
Some garments may feature tear away labels and are meant to be retagged. Tear away labels are made of the cheapest materials and may flip, curl or even shrink during the drying process. We do offer retagging service for these products at an additional fee.
Can you explain your policy on overruns and under-runs?
Overruns and under-runs not to exceed the industry standard 5% of the amount ordered will constitute acceptable delivery. Only the quantity delivered will be billed.
What are your shipping times?
Shipping time is not included in the turnaround time. Standard shipping rates apply. Shipping charges will not be included in price quotes but will be applied to final invoices. Charges apply to actual shipping rates, we do not charge for packaging or handling.
Do you ship oversees and to P.O. boxes?
Yes, we’ll ship your package anywhere that can accept deliveries.
How do you package the orders?
All orders will be folded in bulk, grouped per size in quantities of 12 or less unless otherwise specified. Individual folding and bagging is available at an additional charge.
Do you have a catalog of products I can look through?
We do! Check it out here.
Do you have customer service?
Of course! Our friendly and knowledgeable customer services reps are available to answer your questions. Please allow one business day for responses.
What are some of the brands you carry?
