Terms & Conditions

All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.

COPYRIGHT

The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of Ink Giant. The collective work includes works that are licensed to Ink Giant. Copyright 2011-2018, Ink Giant ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with Ink Giant or purchasing Ink Giant’s products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with Ink Giant or to purchase Ink Giant’s products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by Ink Giant. You further agree not to change or delete any proprietary notices from materials downloaded from the site.

TRADEMARKS

All trademarks, service marks and trade names of Ink Giant used in the site are trademarks or registered trademarks of Ink Giant.

WARRANTY DISCLAIMER

This site and the materials and products on this site are provided with warranties wherever expressed or implied. Ink Giant does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.

LIMITATION OF LIABILITY

Ink Giant shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Ink Giant has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.

INTELLECTUAL PROPERTY CLAIMS

Ink Giant respects the intellectual property rights of others. We have a policy of removing user submissions that violate copyright, trademark, or other intellectual property laws, suspending or blocking access to the design-saving or other features of our site to any user who uses our site in violation of any such law, and/or terminating in appropriate circumstances the account (if any) of any user who uses our site in violation of any such law. Pursuant to Title 17 of the United States Code, Section 512, we have implemented procedures for receiving written notification of claimed copyright infringement and for processing such claims in accordance with such law. If you believe your copyright, trademark, or other intellectual property right is being infringed by a user of inkgiantnw.com, please provide written notice to the following agent for notice of claims of infringement:

Ink Giant
5456 Van Giesen
West Richland, WA 99353

Tel:509-713-7388

Email:contact@inkgiantnw.com

In order for us to respond to your notice, it must: (i) contain your physical or electronic signature; (ii) identify the copyrighted work, trademark, or other intellectual property alleged to have been infringed; (iii) identify the allegedly infringing material in a sufficiently precise manner to allow us to locate that material; (iv) contain adequate information by which we can contact you (including postal address, telephone number, and e-mail address); (v) contain a statement that you have a good faith belief that use of the copyrighted material, trademark, or other intellectual property is not authorized by the owner, the owner’s agent, or the law; (vi) contain a statement that the information in the written notice is accurate; and (vii) contain a statement, under penalty of perjury, that you are authorized to act on behalf of the copyright, trademark, or other intellectual property right owner.

TYPOGRAPHICAL ERRORS

In the event that a Ink Giant product is mistakenly listed at an incorrect price, Ink Giant reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Ink Giant reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Ink Giant shall issue a credit to your credit card account in the amount of the incorrect price.

Term; Termination
These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by Ink Giant without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.

Notice
Ink Giant may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to Ink Giant.

MISCELLANEOUS

Your use of this site shall be governed in all respects by the laws of the state of Washington, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of Ink Giant products shall be in the state or federal courts located in Kennewick, WA. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of Ink Giant’s products) must be commenced within one (1) year after the claim or cause of action arises. Ink Giant’s failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. Ink Giant may assign its rights and duties under this Agreement to any party at any time without notice to you.

USE OF SITE

Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a Ink Giant or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.

PARTICIPATION DISCLAIMER

Ink Giant does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, Ink Giant is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, www.dpgclothing.com reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to Ink Giant in its sole discretion.

INDEMNIFICATION

You agree to defend, indemnify and hold Ink Giant and its affiliates harmless from and against any and all claims, damages, costs and expenses, including reasonable attorneys’ fees, arising from or relating to your use of inkgiantnw.com’s Site and the Service, your violation of this Agreement, or your violation of any rights of another.

THIRD-PARTY LINKS

In an attempt to provide increased value to our visitors, Ink Giant may link to sites operated by third parties. However, even if the third party is affiliated with Ink Giant, Ink Giant has no control over these linked sites, all of which have separate privacy and data collection practices, independent of Ink Giant. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, Ink Giant seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).

TERMS & CONDITIONS OF ORDERING FROM INK GIANT PRINT HAUS

Here at Ink Giant we strive to provide our customers with a great product and best customer experience possible. In our experience we have found that all customers have different expectations and since we do custom work we try our best to meet your expectations and needs. We have put together these Terms and conditions for our clients to review prior to purchasing our products. Our Terms and Conditions Policies are based off industry standards & provides you with the knowledge you need to have a reasonable expectation of the products and services they will receive from Roberson Printing & Graphics. Please take time to read our policy. Once you have made a payment on custom goods this policy becomes in effect and is binding.

PAYMENT

Ink Giant uses PayPal as our online payment process. We accept most credit and debit cards as payment method for online purchases. We accept Cash, Company Checks and most credit and debit cards. Full payment is due at the time of ordering.

ORDER MINIMUMS

Our Minimum order for Screen Printed Items is 24 pieces per design on 1 to 3 color print jobs and 48 pieces per design on 4+ color print jobs. Garment colors and sizes may vary. All garments must be made of like materials.

RE-ORDERS

Re-orders are 12pc. Minimums and pricing is at the new order level. All re-orders will be charged a new set up fee. We do not hold screens.

TURN AROUND TIMES

Typical turnaround time is 10 business days from receipt of payment and artwork approval. Additional services will extend typical turnaround times.  Turnaround times only apply to production. If an order is being shipped, Ink Giant cannot guarantee carrier ship times.                                                                                                                                                                                                                                                                                                                            RUSH SERVICE

Rush service is offered when available. A Rush Free of 10% will be added to all jobs needed in less than our standard turnaround time. 2-4  day rush jobs will have a 50% rush fee added to total cost of the job.

REFUND POLICY

Ink Giant offers a full refund on non-customized items if returned in unused condition. We do not offer refunds on custom printed merchandise.

REPLACEMENT GUARANTEE

We offer a 100% replacement guarantee on all non-contract orders. If we make a mistake on your order please contact us with the order number and return all unused items within 15 days from the date you received the order. We will correct the order by reprinting it at no charge to you. Normal replacement time is 7 days.

We do not accept returns on merchandise you have used or worn. (If you have used or worn the merchandise, keep it and contact us with images of the misprint and we will discount your next order). If you make a mistake on your order (wrong quantities ordered, art proof approved with errors, etc.) we will gladly re-print your order at our standard pricing. Refunds are not issued.

CANCELLATION POLICY

For Standard Delivery orders, you may change or cancel your order within twenty-four (24) hours of submitting your order.

For Rush Delivery orders (any order requiring faster delivery than a Standard Delivery order), you may not change or cancel your order.

ESTIMATES

All estimates are good for thirty (30) days. We only honor written or emailed estimates.

ART & MATERIALS

All art and materials supplied by Ink Giant, including screens, films and separations, remain the property of Roberson Printing & Graphics unless explicitly stated otherwise in writing. Any art supplied by the customer remains the property of the customer. All screens and films remain the property of Ink Giant. If you would like to purchase your screens , please let us know at the time the order is placed and we will offer you our current pricing.

CUSTOMER SUPPLIED GARMENTS

All customer supplied garments are printed AT THE CUSTOMER’S OWN RISK. Because we cannot control and/or may not be familiar with the garment material supplied by the customer, we cannot offer any warranty or guarantee of
print quality or durability on any work done with customer supplied garments.

PROOFS

Additional charges will apply for printed proof samples. Pricing will depend on printed colors and design difficulty. All proofs are subject to set-up and art charges. Pre-production proofs or spec samples are $50 plus $25 per color setup.

DYE LOTS

Due to market conditions and manufacturer garment mill variances beyond the seller’s control, seller cannot guarantee consistency of dye colors throughout an individual order or from one order to the next. Seller is Roberson Printing & Graphics.

COLOR ACCURACY

We will match your print colors as close as possible to the final art on file. Because of slight variances among computer monitors and manufacturer ink batches, small variations maybe present from screen to print, and from print run to print run. If you require very specific color values in your print, please contact us to purchase a sample printed shirt prior to ordering a full run.

WE DO NOT GUARANTEE EXACT COLOR MATCHES.

Pantone matching is available at an additional charge and there is a minimum order of 36 pieces. PMS matching is only a guideline. Due to the differences between paper and textiles or other substrates this is not guaranteed.

PRINT QUALITY

We will always provide you with the best print quality possible. To ensure the best print quality please provide us with high quality art that is properly color separated. Small lines and fonts will not print well. Avoid fonts that are thin and less than 1 inch in size. Some materials print better than others due to the nature and finishes applied to the garments by the manufacturer, this will cause prints not to be as bright or to not print smoothly.

The products we offer have been tested for printing, however if you request an item than we do not normally print, please request a printed sample prior to doing a full run.

Your Custom printed apparel may show slight imperfections ink coverage or print alignment . This is unique to the custom printed garment. No 2 garments will print exactly the same. Industry standard for misprints is 3%-5%. You will not receive more than 5% misprints on any order. We strive to reproduce art at the highest quality possible, but because limitations exist in technology and materials available, prints on apparel do not maintain the same resolution as photo paper.

PRINT PLACEMENT

Print placement is determined by the type of garment, shirt size and logo size. Full size prints will be printed between 9in -12.5 wide depending on garment, logo and shirt size. Left chest and Right chest prints will range from 3in-5 inches wide, full size back prints will be printed 11 -13 inches wide across the shirt. Full front and back prints will be centered on the shirt according to shirt width. We do not always center from the collars or the tags as they are not always the center. When centering shirts, we determine the center from the distance between sleeves. Prints may vary as much as an inch from side to side, this is standard and is deemed acceptable. We determine the start of the print from the distance of the collar. The print start distance may vary from 1 inch from the bottom collar seam to 5 inches. This depends on the type of shirt, garment size, and logo size. We determine the size, unless requested in writing.

Oversized printing is available upon request for an additional fee.

TAGS AND TAGGING:

Some garments may feature tear away labels and are meant to be retagged. Tear away labels are made of the cheapest materials and may flip , curl or even shrink during the drying process.  We do offer retagging service for these products at an addfee.

OVERRUNS AND UNDER-RUNS

Overruns and under-runs not to exceed the industry standard 5% of the amount ordered will constitute acceptable delivery. Only the quantity delivered will be billed.

SHIPPING TIMES

Shipping time is not included in the turnaround time. Standard shipping rates apply. Shipping charges will not be included in price quotes but will be applied to final invoices. Charges apply to actual shipping rates, we do not charge for packaging or handling.

PACKAGING

All orders will be folded in bulk, grouped per size in quantities of 12 or less unless otherwise specified. Individual folding and bagging is available at an additional charge.