All users of this site agree that access to and use of this site are subject to the following Terms and Conditions and other applicable law. If you do not agree to these Terms and Conditions, please do not use our site. Contact us at 509-713-7388 with any concerns.
Ink Giant Print Haus will be refered to as Ink Giant, and inkgiantnw.com throughout the following Terms and Conditions. All of these references are applicable and officially recognized as the same organization.
TERMS & CONDITIONS OF ORDERING FROM INK GIANT PRINT HAUS
Here at Ink Giant we strive to provide our customers with a great product and the best customer experience possible. In our experience we have found that every customer has different expectations. As custom work is a large part of what we do, we try our best to meet your expectations and needs. We have put together these Terms and Conditions for our clients to review prior to placing and finalizing orders with us. Our Terms and Conditions Policies are based off industry standards and provide you with the knowledge you need to have a reasonable expectation of the products and services they will receive from Ink Giant Print Haus. Please take time to read our policy. Once you have made a payment on custom goods this policy becomes in effective and is binding.
Ink Giant uses PayPal as our online payment process. We accept most credit and debit cards as payment method for online purchases. We accept Cash, Company Checks and most credit and debit cards. Full payment is due at the time of ordering unless otherwise agreed upon in writing, with electronic or physical signatures from both you as the client and a representative of Ink Giant.
Our minimum order for Screen Printed Items is 12 pieces per design. Garment colors and sizes may vary. All garments must be made of like materials. Direct to Garment (DTG) prints have no no order minimum, but are limited to 100% Cotton shirts and minimal blends.
Re-orders are still subject to standard minimums and pricing. All re-orders will be charged a new set up fee. We cannot guarantee screens from previous orders.
TURN AROUND TIMES
Typical turnaround time is two (2) weeks, or ten (10) business days from both receipt of payment and artwork approval. Additional services will extend typical turnaround times. Turnaround times only apply to production. If an order is being shipped, Ink Giant cannot guarantee carrier ship times. Ink Giant’s turnaround times are also subject to supplier stock and shipping timelines, and may be extended at any point.
A Rush Free of 10% will be added to all jobs needed in less than our standard two (2) week turnaround time. Rush jobs needed in 2-4 days will have a 50% rush fee added to total cost of the job.
Ink Giant offers a full refund on non-customized items if returned in unused condition. We do not offer refunds on custom printed merchandise.
We offer a 100% replacement guarantee on all non-contract orders. If we make a mistake on your order please contact us with the order number and return all unused items within 15 days from the date you received the order. We will correct the order by reprinting it at no charge to you. Normal replacement time is 7 days, but may vary pending supplier stock and shipping times.
Losses (misprints, damaged products, etc.) are not to exceed the industry standard of 5% of the total order and will constitute acceptable delivery, and are protected by these terms and conditions. In the event of a loss, only the quantity delivered will be billed.
We do not accept returns on merchandise that has been used or worn. (If merchandise has been used or worn, keep it and contact us with images of the misprint and we will discount your next order). If you make a mistake on your order (wrong quantities ordered, art proof approved with errors, etc.) we will gladly re-print your order at our standard pricing. Refunds are not issued.
Standard orders may be changed or canceled within twenty-four (24) hours of order placement.
For rush orders (see RUSH SERVICE above), changes and cancellations are not accepted.
All estimates/quotes are good for thirty (30) days. Only written or emailed estimates will be honored.
ART & MATERIALS
All art and materials supplied by Ink Giant, including screens, films and separations, remain the property of Ink Giant Print Haus unless explicitly stated otherwise in writing. Any art supplied by the customer remains the property of the customer. All screens and films remain the property of Ink Giant. If you would like to purchase your screens, please let us know at the time the order is placed and we will offer you our current pricing.
CUSTOMER SUPPLIED GARMENTS
All customer supplied garments are printed AT THE CUSTOMER’S OWN RISK. Because we cannot control and/or may not be familiar with the garment material supplied by the customer, we cannot offer any warranty or guarantee of print quality or durability on any work done with customer supplied garments.
Digital proofs will be created for each individual order and will be included in the total design time for each order.
Additional charges will apply for printed proof samples. Pricing will depend on printed colors and design difficulty. All proofs are subject to set-up and art charges. Pre-production proofs or spec samples are $50 plus $25 per color setup.
Due to market conditions and manufacturer garment mill variances beyond the seller’s control, seller cannot guarantee consistency of dye colors throughout an individual order or from one order to the next.
Color accuracy is not guaranteed. We will match your print colors as close as possible to the final art on file. Because of slight variances among computer monitors and manufacturer ink batches, small variations maybe present from screen to print, and from print run to print run. If you require very specific color values in your print, please contact us to purchase a sample printed shirt prior to ordering a full run. We recommend choosing a specific Pantone when color consistency is vital. Pantone colors are subject to mixing fees, please refer to your Ink Giant representative. Any method of color matching is only a guideline. Due to the differences between paper and textiles or other substrates this is not guaranteed.
We will always provide you with the best print quality possible. To ensure the best print quality please provide us with high quality art that is properly separated color layers. Small lines and fonts will not print well. Avoid fonts that are thin and less than 1 inch in size. Some materials print better than others due to the nature and finishes applied to the garments by the manufacturer, this will cause prints not to be as bright or to not print smoothly.
The products we offer have been tested for printing, however if you request an item than we do not normally print, we recommend requesting a printed sample prior to doing a full run to ensure a quality final product.
Your Custom printed apparel may show slight imperfections, ink coverage, or print alignment. This is unique to the custom printed garment. No two garments will print exactly the same. Industry standard for misprints is 3%-5%. You will not receive more than 5% misprints on any order. We strive to reproduce art at the highest quality possible, but because limitations exist in technology and materials available, prints on apparel do not maintain the same resolution as photo paper.
Print placement is determined by the type of garment, shirt size and logo size. Full size prints will be printed between 9-12.5 inches wide depending on garment, logo and shirt size. Left chest and Right chest prints will range from 3-5 inches wide, and full size back prints will be printed 11 -13 inches wide across the shirt. Full front and back prints will be centered on the shirt according to shirt width. When centering shirts, we determine the center from the distance between sleeves, rather than collars or tags. Prints may vary as much as an inch from side to side, this is standard and is deemed acceptable. The top edge of the print may vary from 1 inch to 5 inches from the bottom collar seam. This depends on the material, cut, and size of your garment and logo. Unless specified in writing, we will print at what we deem to be the most appropriate size for the garments.
Oversized printing is available upon request for an additional fee. Please refer to your Ink Giant representative.
TAGS AND TAGGING
Some garments may feature tear away labels and are meant to be retagged. Tear away labels are made of the cheapest materials and may flip , curl or even shrink during the drying process. We do offer retagging service for these products at an additional fee.
Shipping is not included in order turnaround time. Standard shipping rates apply. Shipping charges will not be included in price quotes but will be applied to final invoices. Charges apply to actual shipping rates, we do not charge for packaging or handling.
All orders will be folded in bulk, grouped per size in quantities of 12 or less unless otherwise specified. Individual folding and bagging is available at an additional charge.
The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of Ink Giant. The collective work includes works that are licensed to Ink Giant. Copyright 2011-2018, Ink Giant ALL RIGHTS RESERVED. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, electronically copy, download, or print portions of the material from individual areas of the Ink Giant site solely for your own non-commercial use, or to place an order with Ink Giant or to purchase Ink Giant’s products. Any other use, including but not limited to the reproduction, distribution, display, or transmission of the content of this site is strictly prohibited, unless authorized by Ink Giant. You further agree not to change or delete any proprietary notices from materials downloaded from the site.
All trademarks, service marks and trade names of Ink Giant used in the site are trademarks or registered trademarks of Ink Giant.
This site and the materials and products on this site are provided with warranties wherever expressed or implied. Ink Giant does not make any warranties or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, in which case the above limitations may not apply to you.
LIMITATION OF LIABILITY
Ink Giant shall not be liable for any special or consequential damages that result from the use of, or the inability to use, materials on this site or the performance of the products, even if Ink Giant has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, in which case the above limitations may not apply to you.
INTELLECTUAL PROPERTY CLAIMS
Ink Giant respects the intellectual property rights of others. We have a policy of removing user submissions that violate copyright, trademark, or other intellectual property laws, suspending or blocking access to the design-saving or other features of our site to any user who uses our site in violation of any such law, and/or terminating in appropriate circumstances the account (if any) of any user who uses our site in violation of any such law. This may include taking necessary measures to block offending IP addresses, etc. Pursuant to Title 17 of the United States Code, Section 512, we have implemented procedures for receiving written notification of claimed copyright infringement and for processing such claims in accordance with such law. If you believe your copyright, trademark, or other intellectual property right is being infringed by a user of inkgiantnw.com, please provide written notice directly to Ink Giant Print Haus for notice of claims of infringement; verbal notice is not an officially recognized method of reporting and therefore cannot be guaranteed:
Ink Giant Print Haus
5456 Van Giesen
West Richland, WA 99353
In order for us to respond to your notice, it must: (i) contain your physical or electronic signature; (ii) clearly identify the copyrighted work, trademark, or other intellectual property alleged to have been infringed; (iii) identify the allegedly infringing material in a sufficiently precise manner to allow us to locate that material; (iv) contain adequate information by which we can contact you (including postal address, telephone number, and e-mail address); (v) contain a statement that you have a good faith belief that use of the copyrighted material, trademark, or other intellectual property is not authorized by the owner, the owner’s agent, or the law; (vi) contain a statement that the information in the written notice is accurate; and (vii) contain a statement, under penalty of perjury, that you are authorized to act on behalf of the copyright, trademark, or other intellectual property right owner.
In the event that an Ink Giant product is mistakenly listed at an incorrect price, Ink Giant reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Ink Giant reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Ink Giant shall issue a credit to your credit card account in the amount of the incorrect price.
These Terms and Conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These Terms and Conditions, or any part of them, may be terminated by Ink Giant without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.
Ink Giant may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to Ink Giant.
Your use of this site shall be governed in all respects by the laws of the state of Washington, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of Ink Giant products) shall be in the state or federal courts located in Kennewick, WA. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of Ink Giant’s products) must be commenced within one (1) year after the claim or cause of action arises. Ink Giant’s failure to insist upon or enforce strict performance of any provision of these Terms and Conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these Terms and Conditions. Ink Giant may assign its rights and duties under this Agreement to any party at any time without notice to you.
USE OF SITE
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a Ink Giant or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.
Ink Giant does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, Ink Giant is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, inkgiantnw.com reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to Ink Giant in its sole discretion.
You agree to defend, indemnify and hold Ink Giant and its affiliates harmless from and against any and all claims, damages, costs and expenses, including reasonable attorneys’ fees, arising from or relating to your use of inkgiantnw.com’s Site and the Service, your violation of this Agreement, or your violation of any rights of another.
In an attempt to provide increased value to our visitors, Ink Giant may link to sites operated by third parties. However, even if the third party is affiliated with Ink Giant, Ink Giant has no control over these linked sites, all of which have separate privacy and data collection practices, independent of Ink Giant. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, Ink Giant seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including both internal and external link failure).